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KK Women's and Children's Hospital Profile Image

KK Women's and Children's Hospital

KK Women’s and Children’s Hospital has evolved over the decades, since its founding in 1858, into a leader in Obstetrics, Gynaecology, Paediatrics and Neonatology. Today, the 160-year-old hospital is a referral centre providing tertiary services to handle high-risk conditions in women and children.

 

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More than 500 specialists adopt a compassionate, multi-disciplinary and holistic approach to treatment, and harness the latest medical innovations and technology to deliver the best medical care possible.

As an Academic Medical Centre, KKH believes that world-class clinical training and research are imperative in raising the standard of care. Hence, the Hospital has adopted a culture of innovation as it achieves world-class clinical leadership. KKH is a major teaching hospital for Duke-NUS Graduate Medical School, Yong Loo Lin School of Medicine and Lee Kong Chian School of Medicine. The 830-bed hospital also runs the largest specialist training programme for Obstetrics and Gynaecology and Paediatrics in Singapore. Both programmes are accredited by the Accreditation Council for Graduate Medical Education International (ACGME-I), and are highly rated for the high quality of clinical teaching and the commitment to translational research.

As we continually raise the bar on clinical excellence, we are sensitive to our patients’ needs for a pleasant hospital experience – one where they receive seamless service and enjoy the warmth of compassionate care in a healing environment.

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30 Sep 2018

I had a D&C procedure on the 21st June, from admission to after the surgery, all the medical staff that I came into contact with were very nice, concern and helpful. I have high blood pressure and throughout the wait, my levels were in the normal range considering the fact that I have white coat syndrome, all thanks to the attending nurses who were always with smiles and kind words. Really appreciate and grateful for the care.

30 Sep 2018

Indeed a hospital with superb facilities, huge infrastructure, good doctors, super care except for one part is that I was not asked what package I would like to avail for my Son's admission. I was also not asked whether I am on corporate insurance coverage. I had to follow up and chase to understand what needs to be done if availing cashless insurance option. They had assumed that I would pay at discharge and may claim later from Insurance. This is absurd. I had to rush at the last minute to get Insurance authorisation letter. They need to have a better communication channel and agreement system.

30 Sep 2018

My mother's appointment was at KKH. They moved her 3:10 appointment to 3:50pm, but we waited until 4:15 pm.

It was very very crowded when we went there and I did not feel comfortable there at all. The chairs at the waiting area are very uncomfortable and there is no free wifi at the hospital. 

30 Sep 2018

SG's main hospital for kids and women. It's kind of a love hate place, depending on what, when and who. I have been here more than a couple of times, for various purposes and visits. Sometimes the experience is pleasant, while others, just frustrating. During peak hours, the wait for a doctor at the A&E can go up to 6 hours. Even during non-peak, the wait still easily hit 2 hours.

The wards are pretty decent though, easy to navigate and well maintained, both for women and children wards.

The specialist clinics are also well maintained, but in my opinion understaffed (especially medical officers). With such high human density in SG, this is the only govt-based clinics for specialised children care, which means that publicly subsidised medical appointments take up to 3-4 months of wait time, depending on which clinic you need to go to. In fact, this is the general wait time for the local restructured hospital's specialist clinics if you are on the subsidised route. This pales in comparison to private class patients, who can easily get an appointment within a day or 2 if there are slots. Imagine the frustrations for those who can't afford and want to seek medical opinions more urgently (but their conditions may not warrant the short appointment time frame simply because they are on the subsidised route).

Quality of care by doctors also varies different, again due to the high human traffic and patients, it's tough for patients under public subsidised payment to have more personalised care from doctors, compared to the private-class patients.

There is ample food/eateries including a rather "unhealthy" Macs present in a children hospital. There are also shuttle buses providing services to nearby drop off points which is good for the patients/visitors, as the nearest MRT (Little India) is quite a distance away.

30 Sep 2018

The waiting time over 4 hours! Such a shame for a super efficient country. They should seriously invest into some time tracking and traffic management to better manage supply and demand

30 Sep 2018

An important place for delivering babies. However, waiting is Long for both subsidised and private patients. They may give appointment timing but be prepared to wait an hour even if you arrive on time / early. Lots of red tape, one thing gets done at a time. Counselling service isn't very helpful, since the person can't answer a lot of questions if it crosses to different departments. Overall be prepared for Long waiting time and the fees aren't that cheap... they usually pick out very minor irregularities from the results of your test / scan and say it may be some big scary stuff, then ask you to go for additional tests (more waiting time). If you get second opinion from elsewhere they will say it is actually Not necessary

30 Sep 2018

Had good and bad experience here.

The good experience: My 25 weeker was born here and due to the care received the little one is keeping up with peers on the same age. The little fighter is now in childcare and healthy.

My second child was also delivered here, healthy and during our stay, was taken care of.

Most of the doctors and nurses are professional and the facilities are one of the most complete in Singapore for children and women.

The bad experience: When my preemie was staying in NICU, one of the nurse manager actually berated my wife for not able to keep up with the milk supply. I hope no other mothers had to experience this.

When my wife was at KKH for the first pregnancy at the delivery ward, it was terrible that one of the nurses was very discouraging and spoke insultingly of our Ob-gyn who referred us to KKH after understanding my wife's condition for subsidized care.

Lastly, the waiting time for children A&E. Sometimes, it is just plain terrible.

12 Sep 2018

The Drs are good and attentive, especially with kids. But the waiting time is terrible if you're not on very high fever. Usually, I come after 1 am, the wait is more reasonable. plenty of parking space and handicap accessible.

12 Sep 2018

Bad experiences for us from 2013-2018. Some of the hospital fees are equivalent to private hospital rates. Waiting time is way too long than what u expect. Not recommended unless you are heavily subsidized.

12 Sep 2018

Singapore health care is generally amazing in both quality and affordability. However, the children's emergency room at this hospital has now been a let down, twice. There is not much about this hospital that is geared towards children except some Nemo pictures and a TV screen with cartoons. Not much else is keeping pace with what top children’s hospitals are doing around the world. The waiting procedures are disorganized. Some person comes on a loud speaker and quickly mumbles a name and room number. The screen in the waiting room that is supposed to let you know where to go is rarely updated and should not be relied upon. Of course, when you are attending to a sick or injured child, the mumbling loud speaker is a puzzling way to deal with the queue. No one tells you that you shouldn't rely on the screen.

The emergency room also seems like a place for very young doctors with little experience, although admittedly my sample size is small.

Their procedures are also outdated. This last experience was sort of the icing on the cake after a previous poor experience. First, my child just turned 4 years old child and was getting stitches. They wouldn’t allow a parent to stay with him. This child was in a foreign country and surrounded by strangers in what appeared to him to be a scary environment. Never in my experience with any of my 5 children, has a children’s hospital required a parent to leave the room for such a young child and simple procedure. In fact, what children’s hospitals around the world are aware of is that children benefit from the comfort of a parent. What made the situation even more bizarre was when asked why a parent could not be there, they responded that it was policy. They could not provide a single legitimate reason. That is because there isn’t one. The space was enormous and a parent could easily sit close by without any interference, and then be there when the child wakes up from anesthesia.

The strange and outdated procedures didn’t end there. When they moved my child to the observation room, they told us that one of the parents had to leave. Again, an absolutely bizarre procedure in an area with plenty of space and specializing in the care of children. For 4 hours, as our child came out of anesthesia, he asked and cried for the parent that was not there. He was worried that something had happened to the other parent while confused and upset from anesthesia. This adds to the anxiety of the child and to the parent. Again, something that children's hospitals are better at dealing with in other parts of the world.

One other note, if you are driving. It is very confusing in the parking lot. There are signs for the emergency room, but those appear to be if you are exiting the building and want to drive back up to the emergency room entrance where there is no emergency parking. There were signs for a children't tower, but it was unclear if that was where you went for the emergency room. Again, while dealing with a young injured child and being alone, clear directions about where to go and park is simply the basics - the basics that any elite children's hospital would certainly have addressed.

There was nothing impressive about this emergency room at this hospital. Other hospitals and doctors in Singapore have seemed far superior, and have been wonderful. Singapore medicine is elite, but this emergency room is certainly not a part of that class.

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