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Ng Teng Fong General Hospital Profile Image

Ng Teng Fong General Hospital

JurongHealth Campus embarked on an exciting journey to arrive at Ng Teng Fong General Hospital. At the start, we went out to interview the community on what the residents in the west would like to see in a public restructured hospital. We started planning on a clean slate and focused on a hospital design that is built around patients to offer integrated care and services. We also went to various hospitals here and overseas to look at their patient-centred facilities, seamless services and the best practices.

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Breaking new ground, Ng Teng Fong General Hospital and Jurong Community Hospital are the first hospitals in Singapore to be designed and built together from the ground up as an integrated healthcare development. They were envisioned to transform the way healthcare is provided to the community and designed to deliver patient-centred services in a seamless and integrated manner. They complement each other for better patient care, greater efficiency and convenience. The hospital planning process took into account how patient care, treatment and rehabilitation may continue seamlessly between the two hospitals.

The 700-bed NTFGH showcases revolutionary features and processes, some of which are a first in Singapore.

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14 Sep 2018

For the first time in my life, I was hospitalized. It was a rather frightening experience made less scary by the caring nurses and doctors and the other staff that worked around here. I was hospitalized for a week but I felt that I was well-taken care of and my concerns and needs were addressed very attentively. The nurses in my ward were especially nice, not just to me but to the other patients as well. It must not have been easy to care for up to 5 others along with me but they could do it every day. Overall, NTFGH managed to make my stay there a little more bearable and it was one of the better healthcare experiences I've had.

14 Sep 2018

My aunt was in a B2 ward. Was really surprised at the poor level of care and poor environment: one morning, 1 nurse had to attend to 6 very sick elderly and middle-aged patients, some nurses were quite rude and couldn't care less, the floor was not properly cleaned, and the toilets were very dirty.

14 Sep 2018

The waiting time for A&E at NTFGH is crazy. I have waited at times for up to 5 to 6 hours. They have a lack of staff and doctors. Also, very slow diagnosis, where you may get better or worse by the time the diagnosis is done.

There is no good time to go this hospital. Early in the morning, there are no nurses which lead to a huge backlog that is created by the time nurses are available. 

Also if u really need immediate care, please don’t depend on the emergency ward of NGFGH.

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