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TERMS OF SERVICE

These Terms and Conditions for Users (these “Terms”) are between you, a member of the public or a client of a health care provider or medical practitioner (herein collectively known as “HCP”) who uses the Website (described herein) anonymously or as a registered user (referred to herein as the “User”, “you” or “your”) and DoctorxDentist Pte Ltd (referred to herein as “DoctorxDentist”, “us”, “we” or “our”).

A User refers to any user of the Website, irrespective of whether the user is registered, non-registered or anonymous (referred to herein as a “User”).

These Terms govern your use of the DoctorxDentist website, www.doctorxdentist.com, and the services and information available on the website (referred to herein as the “Website”), whether you access the Website through your computer, mobile device, tablet or any phone application.

1. Modification

1.1 DoctorxDentist reserves the right to make changes and modifications to the Website, these Terms and/or other policies for any reason and at any time. If DoctorxDentist makes any material changes to these Terms and/or other policies, then we will notify you via e-mail, your user account or by posting a notice on the Website.

1.2 For new Users, these Terms are effective upon acceptance. For current Users, these Terms are effective upon the User’s next access to the Website. If any section or portion of these Terms shall be deemed invalid, void or for any reason unenforceable, then that section or portion of the Terms shall be deemed severable and shall not affect the validity of the remaining terms and conditions.

1.3 Your continued access and use of the Website after such changes are posted constitutes as your irrevocable acceptance of these Terms. If you do not agree to these Terms or any future terms and conditions which may be imposed, you may not use or access the Website.

2. Conditions of Use of the Website

You must be 18 years old or older to register for a user account, and access and use the Website in any manner. By registering for a user account and/or accessing and using the Website or by accepting these Terms, you hereby represent and warrant that you are 18 years old or older.

3. Use of the Website

3.1 You will use the Website and its features only in relation to and in compliance with all applicable Singaporean laws. You will not use the Website and its features for any purposes not intended under these Terms. You will not deliberately use the Website and its features in any way that is unlawful or harmful to DoctorxDentist, its directors, employees, affiliates, distributors, partners, service providers and/or any User and/or Content (herein defined) on the Website.

3.2 You acknowledge that this Website is an informative and educational platform only. DoctorxDentist and this Website are not in the business of providing healthcare services or hospital services and are not purporting to offer any sort of medical advice or consultation.

3.3 You may use the Website only to:

(a) Post reviews, inclusive of photographs and videos, based on your own personal experiences;

(b) Communicate with other Users in relation to topics on personal care, beauty, and wellness; and

(c) Post questions on the Website;

3.4 The Website allows you to communicate with other Users, such as HCPs, and in doing so, DoctorxDentist may help provide you with lists and/or profile previews of Users who may be relevant to the health care services or treatments which you may be interested in based on the information that you provide to DoctorxDentist, such as your areas of interest, health concerns and geographical location.

3.5 You acknowledge that as part of your registration process to be a registered user of the Website, if applicable, and during the course of your access and use of the Website as a User, you may receive text messages or e-mail in relation to your registration, your transactions carried out through the Website and any such information which DoctorxDentist may find relevant or suitable to bring to your attention.

3.6 You will obtain all relevant consents and approvals prior to posting or providing any Content.

3.7 You acknowledge that all the information available through DoctorxDentist and the features and services provided by DoctorxDentist are obtained from third-party sources. DoctorxDentist does not independently verify such information. As a User, you agree to assume all responsibility in connection with your use of such information, features or services obtained through DoctorxDentist. As a User, you agree to assume all responsibility in connection with the services or treatments you may provide, and understand that DoctorxDentist does not independently verify such information.

3.8 As a User, you understand that any reviews, ratings and related Content which other Users may upload and post which may appear on the user profile of HCPS consist of statements of opinion and not statements of fact. Such Content does not represent recommendations made by DoctorxDentist to utilize the services of any particular HCP. You should make reasonable effort to obtain any additional information necessary to make an informed decision prior to using the services provided by any specific HCP.

4. Role of DoctorxDentist

4.1 DoctorxDentist's role is limited to providing a platform for hosting Content and providing a platform for Users to raise health-related questions and for HCPs to provide preliminary and generic information to the questions, and providing a platform for private interaction between registered users and HCPs and providing a platform to find HCPs based on a User's inputs and HCP profiles created by Users and HCPs themselves.

4.2 DoctorxDentist's role is that of an 'intermediary' platform. Being an intermediary, DoctorxDentist has no responsibility and / or liability in respect of the Content and transactions on the Website including any Content, information provided by HCPs or interactions between HCPs and Users.

4.3 DoctorxDentist does not have the obligation to pre-screen, curate, moderate and/or monitor User Content at any time. However, DoctorxDentist may elect to remove any User Content from the Website if we determine in its sole discretion that such User Content is in violation of this Agreement or any applicable law and best practices. Such actions do not in any manner negate or dilute DoctorxDentist’s position as an intermediary or impose any liability on DoctorxDentist with respect to User Content.

4.4 In the event that DoctorxDentist suspects any illegal, wrongful or fraudulent activity being carried out on the Website by any User, we reserve the right to inform the relevant law enforcement authority or government. You agree to cooperate on all investigative procedures or requests for access to your user account, or information on your user account initiated by any such authority or government.

5. Links to Third Party Websites

5.1 As a User, you may be provided with links on the Website that direct you to third party websites, applications, content or service providers, including advertisers and e-commerce websites (collectively referred to herein as "Third Party Websites”).

5.2 You acknowledge that DoctorxDentist does not endorse any Third Party Websites that you may be directed to from the Website.

5.3 Links to such Third Party Websites are provided for your convenience only. Please exercise your independent judgment and prudence when accessing or using any Third Party Websites through a link which is available on the Website.

5.4 Should you decide to click on the links to visit such Third Party Websites, you do so of your own volition. Your usage of such Third Party Websites and all content available on such Third Party Websites is subject to the terms and conditions or terms of use of the respective Third Party Website. No liability shall be imposed on DoctorxDentist for your access and use of any Third Party Websites.

6. Medical Information

6.1 Content posted on the Website may include text, graphics, images or other material contained, accessed or entered on the Website (the “Content”). All Content posted is for educational or informational purposes only. The Content is not a substitute for medical advice, diagnosis or treatment provided by a qualified doctor.

6.2 By posting any Content on the Website, you agree that:-

(a) You should only post informational answers for educational purposes;

(b) You are under no obligation to answer any submitted question by any other User or submit a comment to any other User;

(c) You will post Content only when you reasonably believe that the Content is likely to be useful and/or educational to any other user.

6.3 Any communication between you and the other Users on the Website is for general informational purposes only. Any communication between you and a HCP does not create a doctor-patient relationship as defined by law.

7. Responsible Use of the Website

You agree to use the Website responsibly, and in a manner that is not unlawful, threatening, harassing, abusive, defamatory, slanderous, libelous, harmful, vulgar, gratuitously violent, obscene, pornographic, indecent, lewd, invasive of another user’s privacy, or racially, ethnically or otherwise offensive, hateful or abusive.

8. Photographs and Videos

You understand and acknowledge that you must have consent from DoctorxDentist or other Users, and comply with all applicable laws, these Terms and DoctorxDentist’s Privacy Policy before uploading or re-posting any photographs or videos of individuals on the Website.

9. Endorsements

9.1 You agree that DoctorxDentist does not endorse you, any other specific User, any Content, or other information that may be mentioned on the Website. DoctorxDentist does not make any representations or warranties in relation to you or other Users, or the quality of healthcare services which may be provided by the HCPs using the Website.

9.2 The Content and other information on DoctorxDentist and the features and services provided by DoctorxDentist include statements of opinion, which are not statements of fact or our recommendations to utilize the services which may be provided by any HCP. You make reasonable effort to should any additional information necessary to make an informed decision prior to selecting and using the services of any specific HCP. The opinions expressed on the Website are those of the Users and not of DoctorxDentist.

9.3 You acknowledge that DoctorxDentist does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic.

10. Third Party Content

You understand that DoctorxDentist has no editorial control or responsibility for all content provided by Third Party Websites and any opinions, statements or other information expressed or made available by Third Party Websites. DoctorxDentist does not make any representations about the accuracy or reliability of any opinion, statement or other information provided by any Third Party Website, and we do not represent or warrant that your use of such content displayed or referenced on the Website will not infringe rights of Third Party Websites not owned by or affiliated with DoctorxDentist.

11. Rights to Your Submission of Content

If you make any submissions of Content on the Website or to DoctorxDentist, you make such submissions without any restrictions or expectation of compensation or confidentiality. You agree that your submissions may be used without restriction for any purpose whatsoever. You should not submit any information or Content to DoctorxDentist if you do not intend to give us the rights to it.

12. Copyrights, Trademarks, and Intellectual Property Rights

12.1 You agree not to engage in any activity that would constitute copyright infringement with respect to the Content. You may not reproduce, create derivative works of, distribute, publicly perform or publicly display the Content or any portion thereof without the prior written consent of DoctorxDentist.

12.2 You are not allowed to copy, modify, reproduce, display, distribute or otherwise use the Content from the Website which has been published by DoctorxDentist and use it for commercial or promotional purposes, or for the purpose of earning profit as doing so will be a violation of copyright.

12.3 The Content of the Website, including the text, graphics, information, logo(s), button icons, software code, design, and the collection, arrangement and assembly of Content on the Website are all the property under copyright, trademark and other applicable laws.

13. Confidential Information

13.1 Subject to Clause 13.2. below, you agree at all times during your access and use of the Website or features and services provided by DoctorxDentist, at any time thereafter, to hold in strictest confidence, and not to use or disclose to any other person, firm, corporation or other entity any Confidential Information that you create, receive or otherwise learn about in the course of your access and use of the Website or features and services provided by DoctorxDentist.

13.2 You may use and disclose Confidential Information:-

(a)     For the sole benefit of DoctorxDentist and only to the extent absolutely necessary for you to uphold these Terms; or

(b)     Only to the extent you have received express written pre-authorization from DoctorxDentist via an agreement to permit a specific disclosure/use signed by the Data Protection Officer of DoctorxDentist.   

13.3 You further agree that:-

(a) You shall not remove any Confidential Information from the Website, nor shall you make copies, excerpts or summaries of such Confidential Information except as necessary to uphold these Terms; and

(b) That during and after your access and use of the Website, you shall take all reasonable and necessary precautions to avoid inadvertent disclosure and use of Confidential Information not otherwise permitted by these Terms.   

13.4 You understand that “Confidential Information” means any of DoctorxDentist’s proprietary information, technical data, trade secrets or know‑how, including, but not limited to, research, product plans, features, services, and third parties’ personal data held or otherwise under the control of DoctorxDentist, customer lists, prices and costs, markets, software, developments, inventions, technology, designs, drawings, engineering, hardware configuration information, marketing, licenses, non-public information relating to the DoctorxDentist’s financial position or budgets, and any other information that by its nature is considered as confidential disclosed to you by DoctorxDentist either directly or indirectly in writing, orally or by drawings or observation of parts or information or content created by you during your access and use of the Website or at any time thereafter.

13.5 You understand that “Confidential Information” includes, but is not limited to, information described above in Clause 13.4. pertaining to any aspect of the DoctorxDentist’s business, which is either information not known by actual or potential competitors of DoctorxDentist or other third parties not under confidentiality obligations to DoctorxDentist, or is otherwise proprietary information of DoctorxDentist or its customers or other suppliers whether of a technical nature or otherwise. You further understand that “Confidential Information” does not include any of the foregoing items which has become publicly and widely known and which has been made generally available through no wrongful act of yours or of others who were under confidentiality obligations as to the item or items involved.

13.6 For the purposes of these Terms, “personal data” shall refer to data, whether true or not, about an individual who can be identified:-

(a) from that data; or

(b) from that data and other information to which DoctorxDentist has or is likely to have access; and/or

(c) any other personal data as defined under the applicable laws.

13.7 You recognize that DoctorxDentist has received and in the future will receive personal data of third parties, including the Users of the Website, where such personal data would be subject to a duty on DoctorxDentist’s part to maintain the confidentiality thereof and to use it only for certain limited purposes, consistent with DoctorxDentist’s agreement with such third party and consistent with these Terms. You agree to hold all such personal data in the strictest confidence and to treat it the same as Confidential Information. 

13.8 You hereby agree to comply with the DoctorxDentist’s Personal Data policies as may be promulgated from time to time and agrees to indemnify DoctorxDentist against any and all liability, loss, damage, costs and expenses which DoctorxDentist or a third party may incur or suffer whether direct or consequential (including but without limitation any economic loss or other loss of profits, business or goodwill) as a result of any dispute or contractual, tortious or other claims or proceedings brought against DoctorxDentist by a third party alleging breach of its confidentiality or data protection rights arising from your acts or omissions.

13.9 You agree that, at any time during your access and use of the Website, and at any time thereafter, as may be requested by DoctorxDentist and at the time following the termination and/or conclusion of your use of the Website, whichever is earlier, you will deliver to DoctorxDentist (and will not keep in your possession, recreate or deliver to anyone else) any and all records, data, notes, reports, proposals, lists, correspondence, specifications, materials, other documents or items of property, or reproductions of any of the aforementioned items developed by you during your access and use of the Website, and at any time thereafter, or otherwise belonging to DoctorxDentist or its affiliates.

14. Personal Data Protection

14.1 In connection with the performance of these Terms, you undertake to perform the collection, use and disclosure of each item of Personal Data in accordance with the regulations of the Personal Data Protection Act (herein referred to as the “Act”); the instructions of DoctorxDentist’s Data Protection Officer (“DPO”), and any future guidelines that will be issued by DoctorxDentist.

14.2 In the event that you receive a complaint from another User regarding the collection, use or disclosure of that User’s Personal Data in connection with the Website, you shall immediately inform the DPO of such complaint indicating the complainant’s name, contact number and the circumstances surrounding the complaint. You shall keep the contents of such complaint in strict confidence and shall not disclose it to any third party without receiving the prior written approval of DoctorxDentist.

14.3 You, and anyone who is acting on your behalf and/or instruction, agree and warrant that you/they shall:-

(a) use the Personal Data solely for the purpose of upholding these Terms and in accordance with the requirements and standards set out in the Act, and to comply with DoctorxDentist’s Privacy Policy, and shall not further process, disclose, reproduce or otherwise exploit the Personal Data for any other purpose without the prior written consent of DoctorxDentist;

(b) implement and use appropriate technical and organisational measures against unlawful and unauthorised processing of the Personal Data and against accidental loss, destruction of and damage to the Personal Data. In particular, to:

  • keep all Personal Data strictly private and confidential;
  • minimise disclosure of the Personal Data to Third Parties to the fullest extent possible;
  • allow access to the Personal Data strictly on a ‘need to know’ basis and use appropriate access controls to ensure this requirement is satisfied;
  • ensure that any recipients of the Personal Data are subject to a binding duty of confidentiality in relation to the data;
  • ensure the reliability of all of your personnel (whether employees or contractors), if any, that may have access to the Personal Data and ensure that they are adequately trained in the good handling of Personal Data.

(c) not to subcontract any activity that will involve a Third Party processing the Personal Data without DoctorxDentist’s prior written consent;

(d) to provide DoctorxDentist with such information and access to your premises and/or devices and systems on which the Personal Data is stored, as DoctorxDentist may reasonably require to satisfy itself that they are complying with the obligations contained herein;

(e) to assist DoctorxDentist promptly with all subject access requests which may be received from individuals whose Personal Data they are holding and/or processing on behalf of DoctorxDentist;

(f) to promptly amend, transfer or delete any of the Personal Data on receipt of instructions from DoctorxDentist to do so;

(g) to notify DoctorxDentist immediately of all communications received from any person which suggests non-compliance with the Act and not do anything or enter into any communication about it unless DoctorxDentist expressly authorises them to do so;

(h) to provide DoctorxDentist with a copy of the Personal Data as soon as possible if DoctorxDentist asks, and to do so in the format and on the media which is specified in DoctorxDentist’s request; and

(i) to promptly inform DoctorxDentist of any breach or suspected breach of the Act involving the Personal Data.

14.4 Upon the termination of your User account for any reason whatsoever, you shall:-

(a) transfer to DoctorxDentist all Personal Data of any type whatsoever that has been given or otherwise was collected by you in connection with the performance of these Terms, as well as all copies thereof; and

(b) immediately cease all further use of such Personal Data. You shall provide DoctorxDentist, upon request, with an affidavit signed by an authorized signatory of you confirming that all such Personal Data has been transferred to DoctorxDentist, destroyed or otherwise deleted from your files and computer systems or any other digital media.

14.5 In the event of that any Personal Data has been leaked or otherwise exposed to any unauthorized entities, you undertake to take all measures, as instructed by DoctorxDentist’s DPO, in order to prevent the continuing of this leakage and to minimize, as much as possible, the exposure of such Personal Data.

Liabilities

14.6 You shall be liable for any damage, expense, loss, payment or any other harm incurred by DoctorxDentist, DoctorxDentist’s personnel or any third party, or to the property, made available to you by DoctorxDentist in connection with these Terms, insofar as such are caused by your action or inaction or anyone acting on your

14.7 You warrant and undertake that you shall fully indemnify DoctorxDentist against any legal action, demand and/or claim brought against DoctorxDentist by a third party (including but not limited to an individual or any competent authority), and any loss, damage, liability, penalty and fine (including but not limited to legal costs) which DoctorxDentist may incur or suffer, as a result of any breach by you, and/or anyone acting on your behalf or pursuant to your instructions, of your obligations under these Terms and/or the Act (including, without limitation, the DNC provisions). 

Compliance of Personnel (if applicable)

14.8 You undertake and confirm that all your personnel providing any services under these Terms, if any, will adhere to these undertakings.

14.9 You undertake and confirm that the Terms shall be executed by reliable, adequately trained, experienced, and skilled personnel and that you will exert best efforts to ensure that the personnel will implement the same.

14.10 It is expressly understood that if any of your personnel:-

(a) Commits any breach of his/her obligations in accordance with these Terms; or

(b) In any way misconducts himself/ herself either on the Website or elsewhere, then DoctorxDentist at its sole discretion may forthwith preclude said person from admission to the Website and from providing the services. In such event, DoctorxDentist shall notify you immediately and you shall provide a replacement person if DoctorxDentist so requests, and also stating the reasons for such preclusion.

15. Indemnification

15.1 You agree to indemnify and hold harmless DoctorxDentist, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any third-party claims, loss, liability, demand, damages, costs and/or expenses, including, but not limited to, legal costs and disbursements arising out of or in connection with:-

(a) Your submissions or any other Content you post or submit to or through the Website;

(b) Your use of the Website;

(c) Your conduct in connection with the Website or with other users of the Website;

(d) Your breach or violation of these Terms;

(e) Your infringement of any intellectual property or other right of any person or entity;

(f) Your breach of any applicable laws in your jurisdiction.

15.2 DoctorxDentist will endeavor to notify you of such claim, loss, liability, demand, damages, costs and/or expenses. In addition, you hereby agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damages, or cost.

16. Advertisements

16.1 All Users of the Website, including HCPs, are prohibited from posting advertisements on the Website. The Content you post on the Website should not be used for primarily promotional purposes, and the answers you post should not be used as a vehicle to promote a healthcare service or product which may be provided by you or any other HCP. You are prohibited from plagiarizing, and all sources must be cited, where applicable.

16.2 You understand that DoctorxDentist will not compensate you in any way in exchange for the Content you upload or post on the Website.

17. Disclaimers

17.1 You understand and agree that any interactions and associated issues with the Users on the Website is strictly between you and the Users. You shall not hold DoctorxDentist liable for any such interactions and associated issues. DoctorxDentist is not involved in the provision of any healthcare or medical advice, diagnosis or treatment and hence is not responsible for any outcome between you and the Users who you interact with. If you decide to engage with a User to provide medical services to that User, you do so at your own risk.

17.2 DoctorxDentist shall not be responsible for any breach of service or service deficiency by you or any other User.

17.3 The Content posted or uploaded on the Website by all Users or Third Party Websites is beyond the control of DoctorxDentist. DoctorxDentist is not responsible for the accuracy or completeness of such Content you may obtain from the Website. You agree to have sole responsibility of your use of such Content and DoctorxDentist will not be liable for any claims, loss, liability or damage.

17.4 You agree to review these Terms and the Content on the Website to make your independent determination of its suitability for your use. DoctorxDentist does not make any representations, warranties or guarantees in relation to the Content and your use and reliance on the Content.

17.5 You understand and acknowledge that the provision of Content on the Website and your use and/or reliance on the Content posted on the Website does not give rise to a professional relationship between you and DoctorxDentist.

17.6 DoctorxDentist is not responsible for ascertaining that all transactions carried out through the Website will be completed, and we do not guarantee the ability or intent of you or any other HCP to fulfill their obligations in any transaction. You should make reasonable effort to obtain any additional information necessary to make an informed decision prior to using the services provided by any specific HCP.

18. Limitation of Liability

18.1 To the fullest extent permitted by law, in no event will DoctorxDentist or its affiliates be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages (including, without limitation, loss of business, revenue, profits, goodwill), whether or not DoctorxDentist had been warned of the possibility of such damages or could have reasonably foreseen such damages being incurred.

18.2 You acknowledge that DoctorxDentist shall not be liable for User Content of the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing is your sole responsibility. Your sole and exclusive remedy for any of the above claims or for disputes against DoctorxDentist or any of our affiliates is to discontinue your access and use of the Website.

18.3 Nothing in these Terms shall be deemed to exclude or limit your liability in respect of any indemnity given by you under these Terms. In no event shall DoctorxDentist be liable for the provision

19. Termination

19.1 You acknowledge that DoctorxDentist reserves the right to terminate or suspend your access and use of the Website and any feature or service provided by DoctorxDentist, without giving you notice and to exercise any other remedy available under the applicable laws, in cases where:-

(a) You breach or violate any of these Terms;

(b) A third party or any other User reports a breach of violation of their rights in connection with your use of the Website;

(c) DoctorxDentist is unable to verify or authenticate any information provided to us by you;

(d) DoctorxDentist has reasonable grounds for suspecting that any illegal, wrongful or fraudulent activity is being carried out in connection with your use of the Website; or

(e) DoctorxDentist reasonably believes that your actions may cause legal liability for yourself, any other Users, or for DoctorxDentist, or are contrary to the interests of the Website.

19.2 In the event your access and use of the Website has been suspended or terminated, you may not continue to use or access the Website under the same user account, a different user account, or re-register under a new user account. Upon termination of your user account, you shall no longer have access to the Content on the Website which you had posted or uploaded. You acknowledge that it is your responsibility to have a continuous back-up of any Content which you have published on the Website for record-keeping purposes.

20. Arbitration

20.1 By using the Website, you hereby agree that these Terms and any contractual obligation between DoctorxDentist and you will be governed by the laws of Singapore. In addition, you agree that DoctorxDentist at its sole discretion, may require that any and all disputes and causes of action related to or connected with these Terms, the Website, and the related offerings shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration. You agree that all attempts to settle any dispute arising in connection with these Terms shall be made through amicable negotiations within thirty (30) days of the claim first being made. If negotiations do not settle the dispute, you will attempt to resolve the dispute by appointing a mediator appointed by mutual consent. The venue of such mediation shall be Singapore.

20.2 In the event the dispute fails to be resolved in the manner set out in Clauses 16.1. above, within thirty (30) days from the date of first raising the claim, the same shall be decided by binding arbitration by a sole arbitrator appointed by DoctorxDentist. The seat of arbitration shall be Singapore.

20.3 Any award in an arbitration initiated under Clause 16.2. shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator shall have no authority to award punitive, consequential or other damages not measured by the prevailing party’s actual damages in any arbitration initiated under this section, except as may be required by statute.

These Terms and Conditions for Health Care Providers (these “Terms”) are between you, a health care provider or medical practitioner (whether an individual professional or an organisation) (referred to herein as “HCP”, “you” or “your”) and DoctorxDentist Pte Ltd (referred to herein as “DoctorxDentist”, “us”, “we” or “our”). 

These Terms govern your use of the DoctorxDentist website, www.doctorxdentist.com, and the services and information available on the website (referred to herein as the “Website”), whether you access the Website through your computer, mobile device, tablet or any phone application.

A user refers to any user of the Website, irrespective of whether the user is registered, non-registered or a HCP (referred to herein as a “User”).

1. Modification

1.1 DoctorxDentist reserves the right to make changes and modifications to the Website, these Terms and/or other policies for any reason and at any time. If DoctorxDentist makes material changes to these Terms and/or other policies, then we will notify you either via e-mail, your user account and/or by posting a notice on the Website.

1.2 For new Users, these Terms are effective upon acceptance. For current Users, these Terms are effective upon the User’s next log-in to the Website. If any section or portion of these Terms shall be deemed invalid, void or for any reason unenforceable, then that section or portion of the Terms shall be deemed severable and shall not affect the validity of the remaining terms and conditions.

1.3 Your continued access and use of the Website after such changes are posted constitutes as your irrevocable acceptance of these Terms. If you do not agree to these Terms or any future terms and conditions which may be imposed, you may not use or access the Website.

2. Conditions of Use of the Website

You must be 18 years old or older AND a registered healthcare provider and/or medical practitioner to register for a user account, and access and use the Website in any manner. By registering for a user account and/or accessing and using the Website or by accepting these Terms, you hereby represent and warrant that you are 18 years old or older AND a registered healthcare provider and/or medical practitioner.

3. Use of the Website

3.1 You will use the Website and its features only in relation to and in compliance with all applicable Singaporean laws including but not limited to laws and regulations relating to the advertising and sale of medicines and the ethical code and guidelines by the Singapore Medical Council. You will not use the Website and its features for any purposes not intended under these Terms. You will not deliberately use the Website and its features in any way that is unlawful or harmful to DoctorxDentist, its directors, employees, affiliates, distributors, partners, service providers and/or any User and/or Content (herein defined) on the Website.

3.2 You acknowledge that this Website is an informative and educational platform only. DoctorxDentist and this Website is not in the business of providing healthcare services or hospital services.

3.3 The Website allows you to communicate with other Users and in doing so, DoctorxDentist may help provide you with lists and/or profile previews of Users who may be relevant or interested in the health care services or treatments which you may be providing based on information that you provide to DoctorxDentist, such as your area of specialty and geographical location.

3.4 You acknowledge that as part of your registration process to be a registered HCP on the Website, if applicable, and during the course of your access and use of the Website as a HCP, you may receive text messages or e-mail in relation to your registration, your transactions carried out through the Website and any such information which DoctorxDentist may find relevant or suitable to bring to your attention.

3.5 You will obtain all relevant consents and approvals prior to posting or providing any Content.

3.6 You acknowledge that all the information available through DoctorxDentist and the features and services provided by DoctorxDentist are obtained from third-party sources. DoctorxDentist does not independently verify such information. As a HCP, you agree to assume all responsibility in connection with your use of such information, features or services obtained through DoctorxDentist. Further, you agree to assume all responsibility in connection with the services or treatments you may provide, and understand that DoctorxDentist does not independently verify such information.

3.7 As a HCP, you understand that the reviews, ratings and related Content which other Users upload and post which may appear on your user profile consists of statements of opinion and not statements of fact. Such Content does not represent recommendations made by DoctorxDentist to utilize your services.

4. Role of DoctorxDentist

4.1 DoctorxDentist's role is limited to providing a platform for hosting Content and providing a platform for Users to raise health-related questions and for HCPs to provide preliminary and generic information to the questions, and providing a platform for private interaction between Users and HCPs and providing a platform to find HCPs based on a User's inputs and HCP profiles created by Users and HCPs themselves.

4.2 DoctorxDentist's role is that of an 'intermediary' platform. Being an intermediary, DoctorxDentist has no responsibility and / or liability in respect of the Content and transactions on the Website including any Content, information provided by HCPs or interactions between HCPs and Users.

4.3 DoctorxDentist does not have the obligation to pre-screen, curate, moderate and/or monitor User Content at any time. However, DoctorxDentist may elect to remove any User Content from the Website if we determine in its sole discretion that such User Content is in violation of this Agreement or any applicable law and best practices. Such actions do not in any manner negate or dilute DoctorxDentist’s position as an intermediary or impose any liability on DoctorxDentist with respect to User Content.

4.4 In the event that DoctorxDentist suspects any illegal, wrongful or fraudulent activity being carried out on the Website by any User, we reserve the right to inform the relevant law enforcement authority or government. You agree to cooperate on all investigative procedures or requests for access to your user account, or information on your user account initiated by any such authority or government.

5. Links to Third Party Websites

5.1 As a User, you may be provided with links on the Website that direct you to third party websites, applications, content or service providers, including advertisers and e-commerce websites (collectively referred to herein as "Third Party Websites”).

5.2 You acknowledge that DoctorxDentist does not endorse any Third Party Websites that you may be directed to from the Website.

5.3 Links to such Third Party Websites are provided for your convenience only. Please exercise your independent judgment and prudence when accessing or using any Third Party Websites through a link which is available on the Website.

5.4 Should you decide to click on the links to visit such Third Party Websites, you do so of your own volition. Your usage of such Third Party Websites and all content available on such Third Party Websites is subject to the terms and conditions or terms of use of the respective Third Party Website. No liability shall be imposed on DoctorxDentist for your access and use of any Third Party Websites.

6. Medical Advice

6.1 Content posted on the Website may include text, graphics, images or other material contained, accessed or entered on the Website by you (the “Content”). All Content posted by you is for educational or informational purposes only. The Content is not a substitute for medical advice, diagnosis or treatment provided by a qualified doctor.

6.2 By posting Content on the Website, you agree that:-

a. You should only post informational answers for educational purposes;

b. You will not post personal or individualized answers in relation to healthcare;

c. You are under no obligation to answer any submitted question by any user;

d. You will post Content only when you reasonably believe that the Content is likely to be useful and/or educational to any other user.

6.3 Any communication between you and the Users is for general informational purposes only and does not create a doctor-patient relationship as defined by law.

6.4 You should not diagnose any User or prescribe any specific treatment in your response to any User. Individualised or diagnostic answers are not allowed on the Website and you should not prescribe medication. Your answers should not contain recommendations of specific treatments, medications, and/or other HCPs, and your answers should not give the impression that they are a substitute for medical advice, diagnosis or treatment provided in real-life by a qualified doctor.

7. Responsible Use of the Website

You agree to use the Website responsibly, and in a manner that is not unlawful, threatening, harassing, abusive, defamatory, slanderous, libelous, harmful, vulgar, gratuitously violent, obscene, pornographic, indecent, lewd, invasive of another user’s privacy, or racially, ethnically or otherwise offensive, hateful or abusive.

8. Photographs and Videos

8.1 You understand and acknowledge that you must have consent from DoctorxDentist or other Users, and comply with all applicable laws, these Terms and DoctorxDentist’s Privacy Policy before uploading or re-posting any photographs or videos of individuals on the Website.

8.2 As a HCP, you understand that you cannot post photographs or videos of medical treatments and services, or medication which you or other HCPs may provide, or photographs or videos which reflect the effects of the use of a particular medical treatment, service or medication. However, you acknowledge that such photographs or videos may appear on your User profile on the Website, which are uploaded or posted by Users who are not HCPs. 

9. Endorsements

9.1 You agree that DoctorxDentist does not endorse you, any other specific HCPs, Content, or other information that may be mentioned on the Website. DoctorxDentist does not make any representations or warranties in relation to you or other HCPs, or the quality of healthcare services which may be provided by you or other HCPs.

9.2 The Content and other information on DoctorxDentist and the features and services provided by DoctorxDentist include statements of opinion, which are not statements of fact or our recommendations to utilize the services which may be provided by you or another HCP. The opinions expressed on the Website are those of the Users and not of DoctorxDentist.

9.3 DoctorxDentist does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic.

10. Third Party Content

You understand that DoctorxDentist has no editorial control or responsibility for all content provided by Third Party Websites and any opinions, statements or other information expressed or made available by Third Party Websites. DoctorxDentist does not make any representations about the accuracy or reliability of any opinion, statement or other information provided by any Third Party Website, and we do not represent or warrant that your use of such content displayed or referenced on the Website will not infringe rights of Third Party Websites not owned by or affiliated with DoctorxDentist.

11. Rights to Your Submission of Content

If you make any submissions of Content on the Website or to DoctorxDentist, you make such submissions without any restrictions or expectation of compensation or confidentiality. You agree that your submissions may be used without restriction for any purpose whatsoever. You should not submit any information or Content to DoctorxDentist if you do not intend to give us the rights to it. 

12. Copyrights, Trademarks, and Intellectual Property Rights

12.1 You agree not to engage in any activity that would constitute copyright infringement with respect to the Content. You may not reproduce, create derivative works of, distribute, publicly perform or publicly display the Content or any portion thereof without the prior written consent of DoctorxDentist.

12.2 You are not allowed to copy, modify, reproduce, display, distribute or otherwise use the Content from the Website which has been published by DoctorxDentist and use it for commercial or promotional purposes, or for the purpose of earning profit as doing so will be a violation of copyright.

12.3 The Content of the Website, including the text, graphics, information, logo(s), button icons, software code, design, and the collection, arrangement and assembly of Content on the Website are all the property under copyright, trademark and other applicable laws.

13. Confidential Information

13.1 Subject to Clause 13.2. below, you agree at all times during your access and use of the Website or features and services provided by DoctorxDentist, at any time thereafter, to hold in strictest confidence, and not to use or disclose to any other person, firm, corporation or other entity any Confidential Information that you create, receive or otherwise learn about in the course of your access and use of the Website or features and services provided by DoctorxDentist.

13.2 You may use and disclose Confidential Information:-

a. For the sole benefit of DoctorxDentist and only to the extent absolutely necessary for you to uphold these Terms; or

b. Only to the extent you have received express written pre-authorization from DoctorxDentist via an agreement to permit a specific disclosure/use signed by the Data Protection Officer of DoctorxDentist.   

13.3 You further agree that:-

a. You shall not remove any Confidential Information from the Website, nor shall you make copies, excerpts or summaries of such Confidential Information except as necessary to uphold these Terms; and

b. That during and after your access and use of the Website, you shall take all reasonable and necessary precautions to avoid inadvertent disclosure and use of Confidential Information not otherwise permitted by these Terms.   

13.4 You understand that “Confidential Information” means any of DoctorxDentist’s proprietary information, technical data, trade secrets or know‑how, including, but not limited to, research, product plans, features, services, and third parties’ personal data held or otherwise under the control of DoctorxDentist, customer lists, prices and costs, markets, software, developments, inventions, technology, designs, drawings, engineering, hardware configuration information, marketing, licenses, non-public information relating to the DoctorxDentist’s financial position or budgets, and any other information that by its nature is considered as confidential disclosed to you by DoctorxDentist either directly or indirectly in writing, orally or by drawings or observation of parts or information or content created by you during your access and use of the Website or at any time thereafter.

13.5 You understand that “Confidential Information” includes, but is not limited to, information described above in Clause 13.4. pertaining to any aspect of the DoctorxDentist’s business, which is either information not known by actual or potential competitors of DoctorxDentist or other third parties not under confidentiality obligations to DoctorxDentist, or is otherwise proprietary information of DoctorxDentist or its customers or other suppliers whether of a technical nature or otherwise. You further understand that “Confidential Information” does not include any of the foregoing items which has become publicly and widely known and which has been made generally available through no wrongful act of yours or of others who were under confidentiality obligations as to the item or items involved.

13.6 For the purposes of these Terms, “personal data” shall refer to data, whether true or not, about an individual who can be identified:-

a. from that data; or

b. from that data and other information to which DoctorxDentist has or is likely to have access; and/or

c. any other personal data as defined under the applicable laws.

13.7 You recognize that DoctorxDentist has received and in the future will receive personal data of third parties, including the Users of the Website, where such personal data would be subject to a duty on DoctorxDentist’s part to maintain the confidentiality thereof and to use it only for certain limited purposes, consistent with DoctorxDentist’s agreement with such third party and consistent with these Terms. You agree to hold all such personal data in the strictest confidence and to treat it the same as Confidential Information. 

13.8 You hereby agree to comply with the DoctorxDentist’s Personal Data policies as may be promulgated from time to time and agrees to indemnify DoctorxDentist against any and all liability, loss, damage, costs and expenses which DoctorxDentist or a third party may incur or suffer whether direct or consequential (including but without limitation any economic loss or other loss of profits, business or goodwill) as a result of any dispute or contractual, tortious or other claims or proceedings brought against DoctorxDentist by a third party alleging breach of its confidentiality or data protection rights arising from your acts or omissions.

13.9 You agree that, at any time during your access and use of the Website, and at any time thereafter, as may be requested by DoctorxDentist and at the time following the termination and/or conclusion of your use of the Website, whichever is earlier, you will deliver to DoctorxDentist (and will not keep in your possession, recreate or deliver to anyone else) any and all records, data, notes, reports, proposals, lists, correspondence, specifications, materials, other documents or items of property, or reproductions of any of the aforementioned items developed by you during your access and use of the Website, and at any time thereafter, or otherwise belonging to DoctorxDentist or its affiliates.

14. Personal Data Protection

14.1 In connection with the use of the Website, should you collect, use, or disclose any Personal Data (as defined herein), you undertake to do it in accordance with the regulations of the Personal Data Protection Act (herein referred to as the “Act”); the instructions of DoctorxDentist’s Data Protection Officer (“DPO”), and any future guidelines that will be issued by DoctorxDentist. “Personal Data” is any information whether true or not, which identifies an individual either by itself or together with other information held by the organization.

14.2 In the event that you receive a complaint from any User regarding the collection, use or disclosure of that User’s Personal Data in connection with the Website, you shall immediately inform the DPO of such complaint indicating the complainant’s name, contact number and the circumstances surrounding the complaint. You shall keep the contents of such complaint in strict confidence and shall not disclose it to any third party without receiving the prior written approval of DoctorxDentist.

14.3 You, and anyone who is acting on your behalf and/or instruction, agree and warrant that they shall:-

a. use the Personal Data solely for the purpose of upholding these Terms and in accordance with the requirements and standards set out in the Act, and to comply with DoctorxDentist’s Privacy Policy, and shall not further process, disclose, reproduce or otherwise exploit the Personal Data for any other purpose without the prior written consent of DoctorxDentist;

b. implement and use appropriate technical and organisational measures against unlawful and unauthorised processing of the Personal Data and against accidental loss, destruction of and damage to the Personal Data. In particular, to:

(i) keep all Personal Data strictly private and confidential;

(ii) minimise disclosure of the Personal Data to Third Parties to the fullest extent possible;

(iii) allow access to the Personal Data strictly on a ‘need to know’ basis and use appropriate access controls to ensure this requirement is satisfied;

(iv) ensure that any recipients of the Personal Data are subject to a binding duty of confidentiality in relation to the data;

(v) ensure the reliability of all of your personnel (whether employees or contractors) that may have access to the Personal Data and ensure that they are adequately trained in the good handling of Personal Data.

c. not to subcontract any activity that will involve a Third Party processing the Personal Data without DoctorxDentist’s prior written consent;

d. to provide DoctorxDentist with such information and access to your premises and/or devices and systems on which the Personal Data is stored, as DoctorxDentist may reasonably require to satisfy itself that they are complying with the obligations contained herein;

e. to assist DoctorxDentist promptly with all subject access requests which may be received from individuals whose Personal Data they are holding and/or processing on behalf of DoctorxDentist;

f. to promptly amend, transfer or delete any of the Personal Data on receipt of instructions from DoctorxDentist to do so;

g. to notify DoctorxDentist immediately of all communications received from any person which suggests non-compliance with the Act and not do anything or enter into any communication about it unless DoctorxDentist expressly authorises them to do so;

h. to provide DoctorxDentist with a copy of the Personal Data as soon as possible if DoctorxDentist asks, and to do so in the format and on the media which is specified in DoctorxDentist’s request; and

i. to promptly inform DoctorxDentist of any breach or suspected breach of the Act involving the Personal Data.

14.4 Upon the termination of your User account for any reason whatsoever, you shall:-

a. transfer to DoctorxDentist all Personal Data of any type whatsoever that has been given or otherwise was collected by you in connection with the performance of these Terms, as well as all copies thereof; and

b. immediately cease all further use of such Personal Data. You shall provide DoctorxDentist, upon request, with an affidavit signed by an authorized signatory of you confirming that all such Personal Data has been transferred to DoctorxDentist, destroyed or otherwise deleted from your files and computer systems or any other digital media.

14.5 In the event of that any Personal Data has been leaked or otherwise exposed to any unauthorized entities, you undertake to take all measures, as instructed by DoctorxDentist’s DPO, in order to prevent the continuing of this leakage and to minimize, as much as possible, the exposure of such Personal Data. 

Liabilities

14.6 You shall be liable for any damage, expense, loss, payment or any other harm incurred by DoctorxDentist, DoctorxDentist’s personnel or any third party, or to the property, made available to you by DoctorxDentist in connection with these Terms, insofar as such are caused by your action or inaction or anyone acting on your

14.7 You warrant and undertake that you shall fully indemnify DoctorxDentist against any legal action, demand and/or claim brought against DoctorxDentist by a third party (including but not limited to an individual or any competent authority), and any loss, damage, liability, penalty and fine (including but not limited to legal costs) which DoctorxDentist may incur or suffer, as a result of any breach by you, and/or anyone acting on your behalf or pursuant to your instructions, of your obligations under these Terms and/or the Act (including, without limitation, the DNC provisions).

Compliance of Personnel

14.8 You undertake and confirm that all your personnel providing any services under these Terms, if any, will adhere to these undertakings.

14.9 You undertake and confirm that the Terms shall be executed by reliable, adequately trained, experienced, and skilled personnel and that you will exert best efforts to ensure that the personnel will implement the same.

14.10 It is expressly understood that if any of your personnel:-

a. Commits any breach of his/her obligations in accordance with these Terms; or

b. In any way misconducts himself/ herself either on the Website or elsewhere, then DoctorxDentist at its sole discretion may forthwith preclude said person from admission to the Website and from providing the services. In such event, DoctorxDentist shall notify you immediately and you shall provide a replacement person if DoctorxDentist so requests, and also stating the reasons for such preclusion.

15. Indemnification

15.1 You agree to indemnify and hold harmless DoctorxDentist, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any third-party claims, loss, liability, demand, damages, costs and/or expenses, including, but not limited to, legal costs and disbursements arising out of or in connection with:-

a. Your submissions or any other Content you post or submit to or through the Website;

b. Your use of the Website;

c. Your conduct in connection with the Website or with other users of the Website;

d. Your breach or violation of these Terms;

e. Your infringement of any intellectual property or other right of any person or entity;

f. Your breach of any applicable laws in your jurisdiction.

15.2 DoctorxDentist will endeavor to notify you of such claim, loss, liability, demand, damages, costs and/or expenses. In addition, you hereby agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damages, or cost.

16. Advertisements

16.1 All users of the Website, including HCPs, are prohibited from posting advertisements on the Website. The Content you post on the Website should not be used for primarily promotional purposes, and the answers you post should not be used as a vehicle to promote a healthcare service or product which may be provided by you or any other HCP. You are prohibited from plagiarizing, and all sources must be cited, where applicable.

16.2 You are not allowed to post Content on the Website in exchange for compensation of any kind, including but not limited to as a paid healthcare or medical consultant to a company or individual. Registered users who subscribe to special features and services provided by DoctorxDentist may receive compensation for services rendered through the subscription.

16.3 As a HCP, you are not allowed to post or upload content such as testimonials from other Users or from your own clients or patients, or awards you have received in respect of your medical profession.

17. Disclaimers

17.1 You understand and agree that any interactions and associated issues with the Users on the Website is strictly between you and the Users. You shall not hold DoctorxDentist liable for any such interactions and associated issues. DoctorxDentist is not involved in the provision of any healthcare or medical advice, diagnosis or treatment and hence is not responsible for any outcome between you and the Users who you interact with. If you decide to engage with a User to provide medical services to that User, you do so at your own risk.

17.2 DoctorxDentist shall not be responsible for any breach of service or service deficiency by you or any other HCP.

17.3 The Content posted or uploaded on the Website by all Users or Third Party Websites is beyond the control of DoctorxDentist. DoctorxDentist is not responsible for the accuracy or completeness of such Content you may obtain from the Website. You agree to have sole responsibility of your use of such Content and DoctorxDentist will not be liable for any claims, loss, liability or damage.

17.4 You agree to review these Terms and the Content on the Website to make your independent determination of its suitability for your use. DoctorxDentist does not make any representations, warranties or guarantees in relation to the Content and your use and reliance on the Content.

17.5 You understand and acknowledge that the provision of Content on the Website and your use and/or reliance on the Content posted on the Website does not give rise to a professional relationship between you and DoctorxDentist.

17.6 DoctorxDentist is not responsible for ascertaining that all transactions carried out through the Website will be completed, and we do not guarantee the ability or intent of you or any other HCP to fulfill their obligations in any transaction.

18. Limitation of Liability

18.1 To the fullest extent permitted by law, in no event will DoctorxDentist or its affiliates be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages (including, without limitation, loss of business, revenue, profits, goodwill), whether or not DoctorxDentist had been warned of the possibility of such damages or could have reasonably foreseen such damages being incurred.

18.2 You acknowledge that DoctorxDentist shall not be liable for User Content of the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing is your sole responsibility. Your sole and exclusive remedy for any of the above claims or for disputes against DoctorxDentist or any of our affiliates is to discontinue your access and use of the Website.

18.3 Nothing in these Terms shall be deemed to exclude or limit your liability in respect of any indemnity given by you under these Terms. In no event shall DoctorxDentist be liable for the provision

19. Termination

19.1 You acknowledge that DoctorxDentist reserves the right to terminate or suspend your access and use of the Website and any feature or service provided by DoctorxDentist, without giving you notice and to exercise any other remedy available under the applicable laws, in cases where:-

a. You breach or violate any of these Terms;

b. A third party or any other User reports a breach of violation of their rights in connection with your use of the Website;

c. DoctorxDentist is unable to verify or authenticate any information provided to us by you;

d. DoctorxDentist has reasonable grounds for suspecting that any illegal, wrongful or fraudulent activity is being carried out in connection with your use of the Website; or

e. DoctorxDentist reasonably believes that your actions may cause legal liability for yourself, any other Users, or for DoctorxDentist, or are contrary to the interests of the Website.

19.2 In the event your access and use of the Website has been suspended or terminated, you may not continue to use or access the Website under the same user account, a different user account, or re-register under a new user account. Upon termination of your user account, you shall no longer have access to the Content on the Website which you had posted or uploaded. You acknowledge that it is your responsibility to have a continuous back-up of any Content which you have published on the Website for record-keeping purposes.

20. Arbitration

20.1 By using the Website, you hereby agree that these Terms and any contractual obligation between DoctorxDentist and you will be governed by the laws of Singapore. In addition, you agree that DoctorxDentist at its sole discretion, may require that any and all disputes and causes of action related to or connected with these Terms, the Website, and the related offerings shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration. You agree that all attempts to settle any dispute arising in connection with these Terms shall be made through amicable negotiations within thirty (30) days of the claim first being made. If negotiations do not settle the dispute, you will attempt to resolve the dispute by appointing a mediator appointed by mutual consent. The venue of such mediation shall be Singapore.

20.2 In the event the dispute fails to be resolved in the manner set out in Clauses 16.1. above, within thirty (30) days from the date of first raising the claim, the same shall be decided by binding arbitration by a sole arbitrator appointed by DoctorxDentist. The seat of arbitration shall be Singapore.

20.3 Any award in an arbitration initiated under Clause 16.2. shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator shall have no authority to award punitive, consequential or other damages not measured by the prevailing party’s actual damages in any arbitration initiated under this section, except as may be required by statute.