The condition you’ve described sounds like neuropathic pain, which could be due to Cervical Spine nerve impingement/PID/spondylosis and similar conditions.
It may be useful to bring her to an orthopaedic surgeon to get an MRI scan done and find out the medical cause. Common things happen commonly, and thus the most likely condition needs to be ruled out first, upon which other rarer conditions can be investigated for.
TCM may be a good way of complementing western medical science, but it shouldn’t replace proven medical science as the main form of diagnosis and treatment.
